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Frequently asked questions

You Asked, We Answered

To fully support our customers, we’ve compiled a comprehensive collection of the most frequently answered questions.

Take a look below, and if your question isn’t covered, don’t hesitate to reach out.

  • Driveway Gates
    Installation can be done by a competent DIYer or a trade professional. The can be mounted between existing walls, pillars or use aluminium posts. Double driveway gates come with standard hardware: 4 x wall mounted hinges 2 x floor mounted hinges Optional hardware at additional cost: Lock and handles factory fitted Centre stop Dropbolts & off set ground stops supplied
  • Driveway Gate Installation Manuals
    See below the links to installation manuals for the double gates Double Gate Floor Mounted Hinges Click here Double Gate Wall Mounted Hinges Click Here Double Gate Post Fitted Click Here The driveway gate sizes are the actual sizes of the gates. WIDTH The overall width opening required needs to be an additional 30-60mm wider than the standard width size of the gates. This will allow 10-25mm space for the hinge on each side and the recommended 10mm clearance between gate leafs to ensure they close nicely together. HEIGHT The overall height required needs to be a minimum of 100mm higher than the standard height size of the gate. This will allow 50mm space for the top hinge and 50mm for the bottom hinge.
  • Pedestrian Gates
    Installation can be done by a competent DIYer or a trade professional. The can be mounted between existing walls, pillars or use aluminium posts. Pedestrian / Garden gates come with standard hardware: 2 x wall mounted hinges 1 x floor mounted hinges Full length latch trim Lock and keys, handles Optional hardware at additional cost: BORG combination keypad factory fitted Drop bolt
  • Pedestrian Gate Installation Manuals
    See below the links to installation manuals for the pedestrian gates Watch gate installation guide video click here Installation guides open in PDF and new window. Pedestrian Gate, Brick to Brick install guide Click here Pedestrian Gate Between 50mm x 80mm Alu Posts install guide Click here Pedestrian Gate Between Square Aluminium Posts install guide Click Here The garden gate sizes are the actual sizes of the gates. WIDTH The overall width opening required needs to be an additional 25-35mm wider than the standard width size of the gates. This will allow 5-15mm space for the hinge side and 20mm space for the lock keep receiver. HEIGHT The overall height required needs to be a minimum of 100mm higher than the standard height size of the gate. This will allow 50mm space for the top hinge and 50mm for the bottom hinge.
  • Pedestrian Gate Latch Trim
    Full Length Latch Trim 35mm x 52mm in various length sizes. 1600mm. 1800mm, 2000mm or 2200mm long Standard colours available are Black RAL9005 or Anthracite Grey RAL7016 Non standard classic RAL option available See PDF details pdf1 or pdf2
  • Recommended Post Sizes
    Recommended square posts for pedestrian gates is either 100mm x 100mm or 150mm x 150mm Recommended square posts for driveway double gates is 150mm x 150mm 50mm x 80mm pedestrian gate posts 2000mm long recommended for pedestrian gates up to 1800mm high 2400mm long recommended for pedestrian gates up to 2200mm high To trim down to size yourself on site
  • Do I need to purchase posts or can I use the existing posts I already have?
    The minimum recommended width of posts is 100mm, if this is the width of your current posts then in most cases the answer is yes. As aluminium is a lightweight material our gates can be fixed onto wood, metal, brick or concrete posts, as long as they are structurally sound and aren’t suffering with any rot, crumbling or damage. However, if you require aluminium posts sold separately we have 100mm and 150mm aluminium posts available which can be matched to your gate. Posts are available in the following sizes: 100mm x 100mm x 2400mm (suitable for all Garden Gates or smaller sized Driveway Gates) 100mm x 100mm x 3000mm (suitable for all Garden Gates or smaller sized Driveway Gates) 150mm x 150mm x 2400mm (suitable for either Driveway or Garden Gates) 150mm x 150mm x 3000mm (suitable for either Driveway or Garden Gates) On installation the posts can also be cut down to the required size. Complete the finished look with an Aluminium Post Cap supplied with posts.
  • Non Standard RAL Colours
    For a moderate extra cost, you can have your gate and posts in a classic RAL colour Just select the "NON Standard RAL Choice" option in the product page. Then enter your RAL classic colour range choice in the "Type RAL Colour Choice" field. NOTE, we only accept colours that are in the RAL classic range. Click on image to enlarge 5 year guarantee on powder coating. Please note, that non standard colours have a lead time approx 4 weeks. The hardware is Black. Any questions please contact us by email for more information.
  • If the size I need isn't showing on the dropdown menu, can I have a custom size?
    Yes, we can reduce the flat top gate width size to fit your existing opening in the drop down box "Standard or Bespoke Width Sizes mm" Select "NON Standard Opening Size" In the text box Enter your bespoke opening width size mm "If bespoke width chosen" and enter your exact opening width size in Millimetres mm. In the drop down box "Standard Sizes Gate Width and Height" Please select the next size up from the custom width you have entered. See picture below: Our gate heights come as standard and are not adjustable. *Bell Curved Top Gates are not available to be customised.
  • Do you provide an installation service or site survey for the gates?
    No. We do not offer an installation service or site survey. However, our gates are designed to be fitted by our customers/installers with ease. Installation instructions are available on the website FAQs for double and pedestrian gates
  • Do you sell automation kits?
    Yes, we supply mainly BFT automation kits and accessories. On the website, we only show the basic kits and accessories, however we can supply all products from the BFT range, if you have a enquiry for a product not show, please send a enquiry email and we can cost it for you. Automation comes with a 2 year guarantee.
  • What is the thickness of the gates?
    The thickness of the aluminium double driveway gates are 55mm. The thickness of pedestrian garden gates are 45mm.
  • Can the gates be hung left or right handed?
    Yes. The gates are universal, so there is no left or right handed gates. You will need to turn the handle, lock keep receiver and latch 180 degrees to face the correct way. DO NOT unscrew locking mechanism to change latch 180 degrees, to turn latch the correct way please press release catch on the side of mechanism which will release latch. click here
  • Gift Cards
    This is a digital gift card. After the purchase, you will receive an email with the gift card and instructions on how to use it. The email subject is “Your gift card is ready”. It’s automatically sent to your email address as soon as the order gets “Paid” status. The card can be used as payment for any products we have. The recipient can use the gift card to pay for products in your store till they spend the entire card balance or the card expires (whichever happens earlier). A gift card can be used in multiple orders until it’s fully redeemed. A customer can see the remaining balance if they click the "View Gift Card" button in the email or after they apply a gift card at checkout: Available in multiples of £10, £20, £25, £50, £75, £100, £150 & £200 Gift cards have no expiry date If the order total is more than the gift card amount, the customer should pay the remaining amount using other payment methods in your store. Other peculiarities: Customers can’t apply more than one gift card per order. Discount coupons can't be used for a gift card purchase. If a customer applies a coupon code to an order, the discount applies to all the products in the order except the gift card. A gift card can’t be used to buy another gift card.
  • Distribution Warehouses
    Gates, Posts and Gate Hardware Are distributed from the large Midlands based central stores. With there own trucks delivering regularly to North, South, East & West of the UK mainland. BFT Automation Kits & Equipment Are distributed direct from BFT warehouses based in the North & South of England and delivered quickly via Post or courier delivery.
  • Aluminium Gate & Post Guarantee
    Aluminium gates and posts come with a 5 year guarantee
  • Automation Guarantee
    All BFT automation comes with a 3 year factory guarantee Technical information is available from BFT technical services
  • Delivery Lead Times
    We always try to deliver as quick as possible on the stores own transport. Estimated lead times Standard Approx 1 - 2 weeks delivery on any standard non modified gate orders Custom Approx 3 - 4 weeks delivery on any custom / modified gate orders Do note and take in to account, lead times can vary in busy or during holiday times. Forward planning: While we try our hardest to get your products to you in time and in perfect condition, we suggest that you don’t schedule any installation work until a few days after the expected delivery date. *All deliveries must be checked immediately on arrival and the Company must be informed within 5 days of any damages or discrepancies. As they will be chargeable thereafter.
  • Checking My Delivery
    All deliveries must be checked immediately on arrival. Company ALUMAX UK must be informed within 5 days of any damages or discrepancies. As they will be chargeable thereafter. You can send a email to info@alumaxuk.co.uk Subject: Delivery Issues Stating the issues involved and the customer name and address. If you can also attach any relevant pictures of any damage, that will help the enquiry process.
  • Delivery Areas
    Delivery Area Delivery locations: "Mainland UK" is covering Mainland England, Scotland & Wales regions which excludes any isles or Highlands regions. Delivery to Channel Islands, Isle of Wight, Isle of Man, Northern Ireland As we are not exporters of goods outside of UK mainland etc, your order can be forwarded to a UK shipping port for you to organise the forwarding from the port to you at your additional cost. The delivery to a UK port would come under "UK Mainland" delivery and you would need to send a email with the forwarding details to us with the order. As we are delivering only to a UK destination, the order will be classed as a sale within the UK We reserve the right to charge additional costs for remote or hard to get to locations.
  • Is The Online Ordering Secure?
    Yes, we use 128bit encrypted software All data is transmitted encrypted via secure TLS connection Website is encrypted and protected by a SSL certificate Your card and payment information is only handled by the payment processing provider. Any information of your order details you provide are only used by us to process your order. Customer information is only handled and held by us and never released to a third party as in our privacy policy and to comply with GDPR regulations.
  • Accepted Payment Methods
    We use 128bit encrypted software for your protection All data is transmitted encrypted via secure TLS connection Website is encrypted and protected by a SSL certificate We accept payments by: Lightspeed for Debit & Credit Card payments Debit & Credit Card Payments or from your Paypal account Paypal PAY IN 3 option With a PayPal account you can spread the cost of your purchases by taking advantage of PayPal Pay in 3. Choose Pay in 3 at checkout and enjoy the power to split your purchases into three interest-free payments. It’s a great way to spread the cost of larger items or to cover emergencies, This option gives you the choice of spreading the cost over 3 payments You can read the "Learn More" link which is displayed if this option is available with the chosen product. Pay in 3 is a form of credit, so carefully consider whether the purchase is affordable and how you will make the repayments. Be aware of the possible impact of using Pay in 3 and of missing payments, including making other borrowing more difficult or more expensive. Pay in 3 eligibility is subject to status and approval. 18+ UK residents only. Available for purchases of £30 to £2,000. Terms and conditions apply. PayPal Pay in 3 is a trading name of PayPal UK Ltd, Whittaker House, Whittaker Avenue, Richmond-Upon-Thames, Surrey, United Kingdom, TW9 1EH. Paypal pay in 3 FAQs Bank Transfer direct to Alumax UK
  • Routine Maintenance
    With aluminium being generally maintenance free, all you need to do is wash occasionally with warm soapy water and a sponge, then rinse. Its advised to regularly check the hinge bolt tightness periodically. Oil locks and handles as well as hinges with a light oil every couple of months. Remember to clean off any surplus or spilt oil off paintwork. If you have a automated gate, you should have a annual automation service by a competent inspector / installer to maintain the automation efficiency.
  • Cleaning
    Clean the aluminium gates and posts with a non abrasive cloth or sponge and thoroughly rinse off with a mild detergent as often as you want to clean the products. Don't use any chemicals or abrasive solutions on the powder coating that could damage the paintwork.
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